Towards the end of January 2017, Securus Technologies invited GTL to a tech challenge whereby an independent technology judge will select the firm that has the prime and best product set. The judge will look at aspects, such as the most innovative telephone-calling platform, unique customer service, most capital, pocket-friendly services, and other valuable metrics.
Richard A. Smith’s statement
During the technology bake-off announcement, Securus’ chief executive, Mr. Smith, said that GTL has relied on falsehoods to try to tell the world that its technology and client service are on the same level with that of Securus. Therefore, he is offering GTL a fair chance to prove its claims before an independent judge. Mr. Smith stated that Securus had invested heavily in its technology and product pipeline in the past four years. Thus, GTL cannot compete on the same level with his company. According to Mr. Smith, Securus has committed more than 700 million in firms’ acquisition, product development, upgrade of technology, and a leading customer service center in the U.S. GTL, on the other hand, has been in and out of courts. Therefore, it has only made the insignificant investment.
Securus is a technology firm that creates solutions and products with the corrections industry in mind. The Dallas-based technology hub has regional offices in Atlanta, Allen, and Carrollton. It has about 1,000 workers who manage its contracts with over 2,600 correctional agencies across the U.S. Securus also delivers technology solutions to agencies in Canada. In 2016, the firm dedicated $600 million for licensing new patents, acquiring new businesses, and upgrading its technologies.
Securus is aware of the value of variety and convenience, particularly when financing inmate telephone calls. The firm provides a series of payment product options, allowing clients to select the perfect fit for their needs. Its primary goal is to ensure family and friends are communicating regularly with incarcerated persons.